Terms · updated October 2026

Plain English, and short enough to read.

These are the terms between you and Blisters, a trading name of IWEB Consolidated Pty Ltd (ACN 665 942 389). "We", "us" and "Blisters" mean that company. "You" means the business that opens a workspace or pays for a job, and the people it lets in. By opening a workspace, paying for a job, or starting a subscription, you agree to these terms. If anything here doesn't match what actually happens, tell us and we'll fix the behaviour, not the page.

1. What we do

Blisters is a tender and proposal drafting service. You engage us on an ongoing basis to identify, assess and assist with the preparation of procurement opportunities suitable for your business. In practice that means we:

• find tenders, quotes and panel applications that match what you do, and tell you about them;
• read the tender documents and tell you plainly whether you can win it, including when you can't;
• draft the response from your documents and your answers, with every fact traced to its source;
• assemble the pack in the buyer's own file names, ready for you to lodge;
• keep your vault — licences, insurances, referees, past answers — current between jobs.

2. What we don't do — it's your bid

We draft. You submit. Specifically:

• You register with the buyer's portal, download the tender documents under your own account (or send them to us), communicate with the buyer, set your prices, make the declarations, sign and lodge. We never lodge on your behalf.
• Blisters does not appear in your submission unless you choose to say so. The bid is yours, in your name, and you are responsible for everything in it.
• Every draft is a draft. You must check it before you lodge — prices, dates, licence numbers, names, and anything the buyer calls mandatory. We check closing dates and mandatory requirements carefully, but the final read is yours, because only you know your business.
• We don't guarantee you'll win, be shortlisted, or that a buyer will accept a response. We don't take a success fee, so we have no reason to push you at a job you can't win.
• We aren't lawyers, accountants or insurers. If a tender asks for legal, financial or insurance advice, get it from someone qualified.
• We don't contact buyers about you or on your behalf, and we never tell a buyer you're bidding.

3. Tender documents

Most buyers release their documents on the condition they're used only to prepare a response by the bidder and its advisers. When you send us a pack, or we obtain it as your adviser, we use it for your response and nothing else. We don't redistribute buyer documents, and we don't use one customer's pack for another customer.

4. Your workspace is sealed

Two or three businesses that could all win a job sometimes hear about it from us. Each workspace is sealed from every other: not your documents, not your answers, not your prices, not the fact you're bidding. Drafts are written separately for each business from that business's own material. We will never tell you who else is bidding, and we will never tell anyone else about you.

5. Paying for a job

Your first full submission is $149, paid once, before the pack is built. A job is a tender, a quote or a panel application. Go / no-go is always free — a job only counts once you start the draft. Payment is by card through Stripe; we never see or hold your card number. Prices are in Australian dollars and include GST where GST applies.

6. Subscriptions

• Plans are monthly, billed in advance to your card, and renew automatically until you cancel. Each plan includes a monthly number of jobs; unused jobs roll over for 90 days, up to twice your monthly allowance. Need one more in a month? $79.
• Unlimited users on every plan. You're responsible for who you let into your workspace and what they do there.
• Once you're a subscriber, we only ever give. We won't take away, ration or race anything already in your plan. If we change a plan, existing subscribers keep what they had or get more, never less. If we ever raise a price, you get at least 30 days' notice and can cancel before it applies.
• Cancel any month. No notice period, no exit fee, no phone call — type "hooroo" in the workspace or tell us. You keep access until the end of the period you've paid for. Your vault stays exportable, and if you come back it's still there.
• Promotional or referral codes are a gift: we can switch them on and off for new customers at any time, but a credit already applied to your account stays applied.

7. Refunds

• A paid job where the pack was never built — for example we told you not to bid, the tender was withdrawn, or we couldn't deliver — is refunded in full, no questions.
• A pack you've downloaded is delivered, and the fee isn't refunded.
• Subscriptions aren't refunded for part of a month, but you can cancel at any time and nothing further is charged.
• If we got something wrong that cost you the job — a missed mandatory, a wrong closing date — tell us. We'll make it right, and that may mean a refund or a free job at our discretion. This doesn't limit your rights under the Australian Consumer Law (see 11).

8. Your documents and your data

Everything you give us stays yours. You give us a licence to use it only to find, assess and draft work for you, and to keep your vault current. We don't sell, rent or share it, and we don't use it to train anything that serves anyone else. Our Privacy page says where it's kept and how to have it all deleted — immediately, or as near as makes no difference. You confirm you have the right to give us what you upload (your own documents, your referees' details with their knowledge, and so on).

9. The drafts we produce

Everything we draft for you is yours to use, change, reuse and submit as your own. We keep no rights in it. We may reuse our own templates, question banks and ways of working for other customers — but never your content, your answers or your prices.

10. Things you agree not to do

• Use the workspace to bid on behalf of a business that isn't yours without its permission.
• Upload documents you don't have the right to share, or anything unlawful.
• Share your login, scrape the service, or try to get at another business's workspace.
• Use the drafts to mislead a buyer — the facts in a bid must be true, and that's on you.

If you do any of these we can close the workspace. If we do, you still get your vault exported.

11. Liability — the bit a lawyer wants in

Nothing here excludes any right or guarantee you have under the Australian Consumer Law that can't be excluded, including the guarantee that our services are provided with due care and skill and are fit for purpose. Where the law lets us limit liability for a failure to meet a guarantee, our liability is limited to supplying the service again or refunding what you paid for it. Beyond that, to the extent the law allows, we're not liable for a bid not being successful, for a buyer's decisions, for loss of profit or business, or for anything in a submission you've lodged after the chance to check it — and our total liability to you in any 12-month period is capped at the amount you paid us in that period.

12. The service

We aim to be available all the time and to keep every promise about turnaround, but we're a small business and things occasionally break. If a job is late because of us, say so and we'll make it right. We can change or improve the service; we'll never remove something a subscriber is paying for without giving them something at least as good (see 6).

13. Changing these terms

If we change these terms materially, we'll email the address on your account at least 30 days before the change applies, and this page will show the new date at the top. If you keep using Blisters after that date, the new terms apply. If you don't like a change, cancel — nothing further is charged.

14. The formal bit

These terms are governed by the law of Victoria, Australia, and its courts. If one part is unenforceable the rest still stands. If there's a problem, talk to us first — a person answers, and most things are fixed the same day.

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